Frequently Asked Questions
Real Questions. Clean Answers.
Looking for product info, how-tos, or just want to know which cleaner to trust for the job? You’re in the right place. This page covers everything from our bestselling Delete Mould to our eco-friendly probiotics, with answers that help you shop smarter and clean like a pro.
MOULD TREATMENT & AFTERCARE
Q: What’s the difference between Delete Mould and Mould Master?
Delete Mould is a high-strength treatment with sodium hypochlorite. It’s ideal for concrete, tiles, brick, grout, painted exteriors, and outdoor mould.
Mould Master is bleach-free and suitable for delicate surfaces like soft furnishings, leather, timber, window frames, and areas where ventilation is limited.
Q: How often should I use Delete Mould?
For deep treatment, apply once and re-treat only if mould returns. For ongoing prevention, follow up with products in wet areas like Shower Pro in the bathroom and Balance in other areas.
Q: Can I use Shower Pro every day?
Yes, it’s designed for regular use on glass, grout, and tiles to help prevent soap scum, hard water stains, and mould regrowth.
Q: What is Balance, and where can I use it?
Balance is a multi-purpose probiotic cleaner that replaces harmful bacteria with good ones. It’s ideal for:
- Showers and bathrooms
- Kitchen benches and appliances
- Bins, floors, pet accidents
- Cars, caravans, and even fabrics
KITCHEN CLEANING
Browse our full range of kitchen cleaners: Kitchen Cleaning Products
Q: What’s your best cleaner for kitchen benches and appliances?
Use Balance for everyday cleaning — it’s non-toxic, probiotic, and food-safe. For a deeper disinfect, use Lemon Fresh, our powerful 4-in-1 cleaner.
Q: Is Lemon Fresh safe for food prep areas?
Yes. Just wipe down surfaces after use. It cleans, deodorises, disinfects, and reodorises — perfect for cutting through grease and food grime.
Q: What’s the best product for smelly bins and drains?
Balance is your go-to. It naturally eliminates odours and introduces good bacteria that keep smells away long after you’ve cleaned.
BATHROOM & SHOWER CLEANING
Explore all bathroom-specific products: Bathroom Cleaning Products
Q: Can I use Balance or Shower Pro on glass?
Yes. Both work well on glass, chrome, tiles, and grout. Shower Pro is particularly good at keeping shower screens crystal clear between deep cleans.
Q: My grout is black with mould. What should I use?
Start with Delete Mould for treatment. Then maintain with Shower Pro (spray and leave, no scrubbing needed) to prevent it from coming back.
AUTO & VEHICLE CLEANING
See cleaners suited for vehicles and heavy-duty jobs: Auto & Industrial Cleaning Products
Q: Can I use your products in my car or caravan?
Yes. Balance is fantastic for interior surfaces, carpets, fabric stains, pet smells, and damp odours in cars, utes, trailers and vans.
Q: Is it safe on leather seats?
Yes – use Mould Master for light mould or musty odours on leather and soft surfaces. Always patch test first.
INDUSTRIAL & WORKSHOP CLEANING
Heavy-duty formulas for trades, workshops, and commercial use: Auto & Industrial Cleaning Products
Q: What do you recommend for commercial or industrial use?
Lemon Fresh in bulk is ideal for commercial kitchens, bathrooms, offices, gyms and bins.
Delete Mould is a favourite among builders and painters for pre-paint treatment.
Balance is used in aged care, childcare, food service, and eco-conscious offices for all-purpose cleaning.
Q: Do you offer 5L or 20L options for bulk cleaning?
Yes, most of our products come in bulk sizes with discounted factory-direct pricing.
OUTDOOR & EXTERIOR CLEANING
Q: What’s the best product for exterior walls, eaves, or paving?
Delete Mould is ideal for painted exteriors, concrete, sandstone, brick, and render. Always rinse well and avoid contact with soft landscaping or stained timber unless tested.
Q: Will Delete Mould damage paint?
Delete Mould contains bleach (sodium hypochlorite), which makes it highly effective on tough mould but potentially harsh on delicate or aged paintwork. If you’re treating painted surfaces, especially exterior timber, weatherboards, or coloured finishes, we recommend testing a small, hidden area first. For a gentler, bleach-free alternative, Mould Master is a better option — especially for regular use or sensitive areas.
Q: Can I use your products on outdoor furniture?
Yes. For timber or canvas, go for Mould Master. For heavy-duty plastic or metal, Delete Mould is fine (rinse thoroughly).
ORDERS, DELIVERY & PICKUP
Q: Where do you deliver?
We ship Australia-wide — including metro and regional areas.
Q: How much is shipping?
Shipping is calculated at checkout based on size and location via our shipping providers. We offer flat rates and bulk savings for large orders.
Q: Can I pick up my order?
Yes, you can pick up Monday to Friday from our factory in Molendinar, QLD. Order online and select local pickup.
Q: Do you offer samples?
We don’t currently offer samples, but many professional cleaners use our products and swear by them. You’re welcome to reach out if you’d like help choosing the right one for your needs.
SAFETY & INGREDIENTS
Q: Are your products toxic?
Balance, Shower Pro, and Mould Master are non-toxic, biodegradable, and septic-safe.
Delete Mould contains sodium hypochlorite and is powerful but safe when used with care. Always follow directions and wear gloves with stronger treatments.
Q: Can I see the MSDS for your products?
Yes — just email us at info@bushbycleaning.com.au and we’ll send it to you.
Q: Are your products safe for septic systems and greywater?
Yes. Our everyday cleaners like Balance and Lemon Fresh are safe for septic and bio-cycle systems.
WHOLESALE & TRADE ACCOUNTS
Q: Do you offer wholesale accounts?
Yes. We supply to cleaning businesses, retail stores, builders, painters, trades, property managers and Airbnb hosts.
Q: What’s included with a wholesale account?
- Bulk pricing
- Trifold brochures and shelf displays
- Support and advice from our small team
- Low competition to help you boost sales
Q: How do I apply?
Contact us via our contact page or email info@bushbycleaning.com.au and we’ll get back to you within 1-3 business day.
Still unsure which product is right for you?
We’re a real Australian business with a real team — reach out any time. We’re here to help.