Privacy Policy

Last updated: May 2026

This Privacy Policy describes how Bushby Cleaning collects, uses and discloses your personal information when you visit or make a purchase from our website, in accordance with the Australian Privacy Principles.

Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone and cookies installed on your device. We also collect information about the pages or products you view, what websites or search terms referred you, and how you interact with the site.

This information is collected using cookies, log files, web beacons, tags and similar technologies.

When you make a purchase or attempt to make a purchase, we collect personal information including your name, billing address, shipping address, payment details, email address and phone number.

How We Use Your Personal Information

We use your personal information to process and fulfil orders, including payment processing, shipping and order confirmations.

We also use your information to communicate with you, provide customer support, detect and prevent fraud, and improve our website, products and services.

Where you have provided consent, we may also use your information to send marketing communications and promotional offers.

Marketing Communications

By providing your contact details, you agree that we may contact you via email and, where you have opted in, via SMS. These communications may include order updates, promotional offers, product information and reminders about items you have shown interest in.

You can opt out of marketing communications at any time by using the unsubscribe link in emails or replying STOP to SMS messages.

Sharing Your Personal Information

We may share your personal information with trusted third-party service providers who assist us in operating our business. This includes services related to website functionality, payment processing, order fulfilment, analytics, and customer communications such as email and SMS messaging.

These providers may have access to your name, contact details and order information only as required to perform their services and are required to handle your information in accordance with applicable privacy laws.

We may also disclose your personal information where required to comply with legal obligations or to protect our rights.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and understand how our website is used.

Cookies help us keep track of items you place in your shopping cart, including when a cart has been abandoned. This information is used to determine when to send cart reminder messages via email or SMS.

Cookies may also be used to personalise content, analyse traffic and support marketing activities.

You can choose to disable cookies through your browser settings, however this may affect how the website functions.

Website Analytics and Advertising

We use Google Analytics and Google Ads to help improve our website experience, understand how visitors use our site, and deliver relevant advertising across Google services. These tools may collect information such as pages visited, time spent on site, device information, and interactions with advertisements. By using this website, you acknowledge and agree to our use of these services for website performance, analytics, and advertising purposes.

You can learn more about how Google uses data here: https://policies.google.com/technologies/partner-sites

Behavioural Advertising

We may use your personal information to provide relevant advertising and marketing communications based on your interactions with our website.

You can manage or opt out of targeted advertising through your browser or device settings.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

While we implement safeguards, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

Access and Correction

You have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, out of date or incomplete.

To request access or correction, please contact us using the details below.

Complaints

If you believe that we have breached the Australian Privacy Principles or mishandled your personal information, you can contact us to make a complaint.

Please include your name, contact details and details of your concern so we can investigate.

We will acknowledge your complaint within a reasonable timeframe and aim to respond within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us via our website or through your usual business contact details.