Refund Policy

At Bushby Cleaning, we stand behind the quality and performance of the products we manufacture. If you experience an issue with a product, please contact our team so we can understand what has happened and help determine the best solution.

Change of Mind

Please choose your products carefully, as we do not accept returns, refunds or exchanges for change of mind.

This includes situations where:

• You no longer need or want the product.

• You ordered the wrong product, size or quantity.

• You purchased more product than required.

• You purchased a product for a specific job, such as a bond clean, end-of-lease clean or one-off cleaning job, and have product remaining after completing the job.

• You prefer another product, fragrance or cleaning method.

We recommend checking the product description, directions, dilution rates and suitability for your intended surface or application before purchasing. If you're unsure which product is right for the job, please contact us before ordering and our team will be happy to help.

If You Have a Problem With a Product

If you believe a product is faulty, damaged, not as described or has not performed as expected when used correctly, please Contact us before returning the product.

As cleaning results can depend on the surface, type of build-up, dilution, application method and condition of the area being cleaned, we may need some additional information to investigate the issue.

We may ask you to provide:

• Your order number or proof of purchase.

• Details of the product and how it was used.

• The dilution or quantity used.

• Details of the surface or area being treated.

• Clear photos and/or video showing the area and the results.

• Any other information reasonably required to help us assess the issue.

Please keep the product and its original container while we investigate your enquiry. Do not dispose of the product unless advised by our team.

Product Suitability & Cleaning Results

Our products must be used according to the directions on the product label and any relevant product information provided on our website.

A product not achieving a particular result does not necessarily mean the product is faulty. Some stains, damage and surface conditions cannot be corrected by a cleaning product.

Examples include:

• Cracked tiles, damaged grout, missing or deteriorated silicone and sealant.

• Mould growing behind or underneath silicone, grout, paint or other surfaces.

• Permanent staining, deterioration or surface damage.

• Incorrect product selection or use on an unsuitable surface.

• Products used contrary to label directions or recommended dilution rates.

• Glass cancer, etching or permanent corrosion. Products such as Shower Pro can remove suitable surface mineral and calcium build-up but cannot reverse permanent damage to glass.

We strongly recommend following all directions and carrying out a spot test in an inconspicuous area when appropriate.

Damaged or Incorrect Orders

If your order arrives damaged, leaking or contains an incorrect item, please contact us as soon as possible - Contact us

Please include your order number and clear photos of the product, packaging and shipping carton. Keep the product and packaging until our team advises you of the next steps.

Returns

Please do not send products back to us without first contacting Bushby Cleaning and receiving return instructions.

Where a return is approved, we will provide instructions on how and where the product should be returned.

For change-of-mind purchases, returns are not accepted.

Where a product is confirmed to have a problem covered by Australian Consumer Law, reasonable return costs will be handled in accordance with your rights under Australian Consumer Law.

Refunds

Where a refund is approved, it will be processed back to the original payment method.

Please allow approximately 3–10 business days for the refund to appear in your account after it has been processed, depending on your bank or payment provider.

If you have not received an approved refund after 10 business days, please contact your bank or card provider first. If it is still unresolved, Contact us

Sale & Promotional Items

Sale, discounted and promotional purchases are not eligible for a refund or exchange simply because you change your mind.

This does not affect your rights under Australian Consumer Law if there is a problem with the product.

Experimental or Testing Products

Products supplied specifically for testing, trial or evaluation should only be used as instructed. Appropriate safety procedures, PPE and spot testing should be followed where applicable.

Please contact us if you have any questions about the correct use of a testing or evaluation product before application.

Australian Consumer Law

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Consumer guarantees apply automatically where applicable. If a product does not meet a consumer guarantee, you may be entitled to a remedy such as a repair, replacement or refund depending on the circumstances and whether the failure is major or minor.

Need Help Before You Buy?

Cleaning products are designed for different surfaces, soils and applications. If you're unsure which Bushby Cleaning product is suitable for your job, please contact us before purchasing.

Our team manufactures and works with our products every day and we're happy to help you choose the right product and explain how to use it correctly.

Contact us