Shipping Policy

We ship Bushby Cleaning products Australia-wide directly from our Gold Coast factory. Below you’ll find everything you need to know about processing times, delivery, freight, tracking and what to do if there’s an issue with your order.

Return Shipping

You are responsible for return shipping costs. We recommend using a tracked service or purchasing shipping insurance for items over $50. Refunds will not be issued for items we do not receive.

Shipping costs are non-refundable and may be deducted from your refund total.

We cannot accept returns in the following situations:

• Missing, defaced, or illegible product labels
• Products returned for personal preference reasons unrelated to performance
• Contaminated or misused products
• Use outside intended purpose or with unrealistic expectations
• Excessive wear and tear or improper storage
• Products damaged by accidents, fire, flood, or natural disasters
• Repeated misuse or suspected abuse of our policy

Shipping Policy

Shipping is available to Australian addresses only. Shipping costs are calculated at checkout. We use multiple carriers depending on the destination and order size, with orders generally dispatched Monday to Friday around midday.

Please provide any delivery instructions at checkout (e.g. “Leave at front door”). If left blank, the default is “Signature on Delivery”. Please note that carriers may not always follow instructions.

Delivery times are estimates and not guaranteed. Delays caused by carriers or external circumstances are beyond our control, and we cannot accept responsibility for such delays.

Our preferred carriers are Australia Post and Aramex. Delivery times vary by region and may take 2–14 business days depending on your location and whether express shipping is selected. You will receive tracking updates directly from the carrier.